Known answers first
Hours، booking links، document status cues، published FAQ topics — instantly۔
Messaging desk
Q4 2026 آ رہا ہےRoutine جواب دیں۔ Escalate باقی۔
Messaging layer FAQs triage، right service page، judgment چاہیے تو humans handoff۔
Design goals
FAQ triage، پھر people
Common questions speed — bot Shariah opinions issue نہیں کرتا pretend۔
Smart routing
Zakat vs wills vs institutional screening different next steps اور forms۔
Human escalation
Ambiguity، distress، certification requests staff jump chat context preserved۔
1 · AskVisitor plain language message
→
2 · TriageFAQ match یا "needs human"
→
3 · ResolveLink، booking، live adviser
Coverage
پہلے train planned topics
Published FAQ اور service pages — open-ended religious rulings نہیں۔
Hours & booking
Opening hours، Zakat یا Nikah book، documents prepare، certificates کہاں۔
Service navigation
"Will چاہیے" vs "screening چاہیے" — right desk short next-step link۔
Process status
Booking کے بعد typical timelines educational — status staff systems سے۔
Hard stops
fatwa، investment recommendation، distressed personal matter — immediately escalate۔
Guardrails
لائیو ہونے پر کیا ملے گا
- 24/7 first-line published FAQs اور service navigation
- Automated vs person clear labels
- Judgment یا certification Baashir staff escalation
- No auto "fatwa" — AI humans assist؛ scholars replace نہیں
FAQ
عام سوالات
کیا AI customer service available؟
ابھی نہیں — target Q4 2026۔ contact یا FAQ meantime۔
کیا bot Shariah rulings دے گا؟
نہیں۔ Educational links share route۔ Formal opinions human review۔
Waitlist buy bind؟
نہیں۔ Waitlist interest contract نہیں access date guarantee نہیں۔
Regulated advice؟
نہیں۔ Baashir SFC لائسنس یافتہ نہیں۔ Messaging regulated investment advice نہیں۔
Waitlist join
AI-assisted intake interest — obligation نہیں۔